SUMMARY OF SERVICES

  Safety Management
 
 
  • Development and implementation of a safety program
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  • Safety committee training and oversight
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  • Accident/incident investigation
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  • Incident trending and analysis
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  • Inspections
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  • Safety training
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  • Safety behavior motivation and incentive programs
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      Workers' Compensation Claims Management
     
     
  • Pre-loss program development
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  • Claims coordinator/contact training
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  • Visits to designated industrial clinics
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  • Development of claims action plans
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  • Monitoring the insurance claims adjustors' activities
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  • Claims trending and analysis
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      Human Resources
     
     
  • Employee file organization
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  • Employee handbook review
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  • Training for managers
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    The General Service Industry

    It is difficult to forecast the future for any individual business in the current economic climate. Direct and indirect costs seem to be rising at accelerating rates. Successful businesses will have to operate on a higher level to retain their customer base. Yet, there will likely be less money available to step up these efforts.

    Many of the indirect costs can be mitigated by good risk management practices. Some of these costs are increased employee turnover, workers' compensation claims, employment practices errors, customer accidents, and dilution of brand quality, to name a few. While these costs may not make it to the profit and loss statements, they can significantly impact the profitability of a company.

    A full time risk manager may be cost prohibitive for many small to medium sized companies. However, having access to risk management expertise in targeted areas (such as the indirect costs mentioned), can be a very an effective way to improve profits by essentially changing the workplace culture and the customer service dynamic.

    Studies have shown that customer loyalty is more linked to employee commitment to the vision of the local leadership of a company, than to brand identity or even to quality of the product. In these challenging times, delivering high caliber services and products will need to be done by individuals who have take ownership and responsibilities for the outcomes.